FAQ
Frequently Asked Questions
Find answers to common questions about orders, shipping, sizing, returns, and our pet clothing collections.
If you need additional assistance, our customer support team is always happy to help.
Shopping & Products
How do I choose the right size for my pet?
Please check our Size Guide before ordering. We recommend measuring your pet's chest, neck, and back length instead of choosing only by breed or weight.
Are your clothes comfortable for daily wear?
Yes. Our designs focus on comfort, flexibility, and easy movement. We select lightweight and soft materials suitable for everyday activities.
What types of pet clothing do you offer?
Our collections include summer cooling clothes, cotton shirts, rain jackets, outdoor wear, sweaters, and seasonal accessories.
Orders & Shipping
How long does shipping take?
Most international orders arrive within 7-20 business days depending on destination, customs processing, and local delivery conditions.
Will I receive tracking information?
Yes. Once your order has shipped, tracking information will be provided so you can follow your package delivery progress.
Can I change my order after placing it?
Please contact us as soon as possible. We will do our best to assist before the order enters the shipping process.
Returns
Products can be returned according to our Refund Policy. Items must remain unused and in original condition.
Customer Care
Our support team is available for questions regarding products, orders, and delivery assistance.
Contact
Email: suppor@elysaraboutique.store