Refund Policy

Refund Policy

At Elysara Boutique, we want every pet and pet parent to love their purchase. Our collections are carefully selected with comfort, quality, and everyday wearability in mind.

If your order does not meet your expectations, we provide a simple and transparent return and refund process designed to make your shopping experience安心 and convenient.

Return Eligibility

Customers may request a return within 30 days after receiving their order. To qualify for a return, items must meet the following conditions:

  • Products must be unused, unworn, and in original condition.
  • Items must include original packaging and any included accessories.
  • Pet clothing should not contain pet hair, stains, washing marks, or signs of use.
  • Customized products or specially prepared items may not be eligible for return.

How To Request A Return

1

Contact Our Support Team

Send an email to suppor@elysaraboutique.store with your order number, product details, and reason for return.

2

Receive Return Instructions

Our customer care team will review your request and provide return instructions if your request meets our policy requirements.

3

Product Inspection

Once the returned item arrives, our team will inspect the condition before processing the refund.

4

Refund Completion

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Important Information

Original shipping fees, customs fees, and additional charges caused by international delivery requirements may not be refundable.

Damaged Or Incorrect Items

If you receive a damaged product, incorrect item, or quality issue, please contact us within 7 days after delivery. Please include clear photos of the product and packaging so our team can assist you quickly.

Contact Us

For questions regarding returns or refunds, please contact:

Email: suppor@elysaraboutique.store
Website: elysaraboutique.store